At Home Decorez, we want you to be completely satisfied with your purchase. That’s why we offer a 14-day return policy, giving you ample time to request a return if needed. Please review the following details regarding our return process:
- Eligibility: To be eligible for a return, the item must be in the same condition as when you received it. It should be unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
- Return Initiation: To start a return, please contact us at email@example.com. We will provide you with a return label and instructions on how and where to send the package. Kindly note that returns should be sent to the following address: 4215 Commercial Way, Glenview, IL60025, USA. Please do not send any items back without first requesting a return.
- Return Label: The return label will be included in the box for customer regrets (voluntary returns). For defective products, the return label will also be provided within the box.
- Product Conditions: Please ensure that the item is returned in new condition, as it was when you received it.
- Return Timeframe: You have 14 days from the date of receiving your item to initiate a return.
- Restocking Fee: We do not charge any restocking fees for returns.
- Return Shipping Costs:
- For defective products, there is no cost associated with return shipping.
- For customer remorse (voluntary returns), the actual cost of return shipping will be the responsibility of the customer.
- Damage and Problems: Upon receiving your order, please thoroughly inspect the items. If you notice any defects, or damages, or receive the wrong item, kindly contact us immediately. We will promptly investigate the issue and work towards a resolution.
- Exchange: If you wish to exchange an item, the quickest way is to initiate a return and then make a separate purchase for the desired item once the return is accepted.
- Refunds: Once we receive and inspect your return, we will notify you of the approval status for a refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please reach out to us at firstname.lastname@example.org for further assistance.
We value your satisfaction and aim to make the return process as straightforward as possible. If you have any further questions or concerns about our return policy, please don’t hesitate to contact us. Our customer support team is here to help.
Address: 1000 County Rd 2400 E, Homer, IL 61849, United States
Phone: +1 (251) 316-0390