Thank you for choosing Home Decorez as your trusted online store for home and garden products and appliances. We stand behind the quality of our products and want to ensure your satisfaction with your purchase. Please read the following warranty information to understand the coverage and terms provided:
- Warranty Coverage: We offer a warranty on select products, as specified on the product page. The warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It does not cover damage caused by misuse, accidents, or improper handling.
- Warranty Period: The duration of the warranty varies depending on the product. Please refer to the product page or accompanying documentation for specific warranty details. The warranty period begins from the date of purchase.
- Warranty Claim Process: If you encounter any issues covered by the warranty during the specified warranty period, please contact our customer support team at email@example.com. Provide us with your order details, a clear description of the problem, and any supporting evidence such as photographs or videos.
- Warranty Resolution: Upon receiving your warranty claim, our team will assess the issue and determine the appropriate course of action. This may include troubleshooting guidance, repair, replacement, or refund, as deemed necessary. We will strive to resolve your warranty claim in a timely manner, keeping you informed throughout the process.
- Return Shipping: In some cases, if the warranty claim requires the product to be returned, we will provide you with a prepaid shipping label. However, please note that the customer may be responsible for return shipping costs in certain situations, such as when the warranty claim is found to be invalid or if the product is no longer covered by the warranty.
- Exclusions: The warranty does not cover normal wear and tear, cosmetic damage, or any issues arising from unauthorized modifications or repairs. Additionally, the warranty does not cover damage or defects resulting from improper installation, maintenance, or usage contrary to the product’s instructions.
- Third-Party Warranties: Some products may come with additional warranties provided by the manufacturer. In such cases, the terms and conditions of the manufacturer’s warranty will apply alongside our own warranty coverage. Please refer to the product documentation or contact us for more information.
Please note that our warranty is applicable only to products purchased from Home Decorez. If you have purchased a product from a third-party seller or retailer, please refer to their warranty policy and contact them directly for any warranty-related issues.
We strive to provide you with reliable products and excellent customer service. If you have any questions or require further assistance regarding our warranty policy, please don’t hesitate to reach out to our customer support team. We are here to help ensure your satisfaction and provide a smooth warranty claim experience.
Thank you for choosing Home Decorez. We appreciate your trust and look forward to serving you with quality products and exceptional support.